Cookie Policy

Official Page

1. Data Controller & Scope

Remote Time Management Ltd. (“RTM”) collects personal data as defined under GDPR (Art. 4(1)) and CCPA (Cal. Civ. Code ยง 1798.140). This policy applies to all users of our services including website visitors, clients, and personnel.

2. Data Collection Categories

  • Personal identifiers: name, email, job title, company
  • Usage data: page views, tool integrations via OAuth (e.g., Slack, Trello)
  • Time-tracking metrics: project hours, task durations, productivity scores
  • Cookies: session, persistent, analytics (detailed in our Cookie Policy)

3. Legal Bases & Processing Purposes

We process data under legitimate interest (Art. 6(1)(f) GDPR) for service delivery and improvement, and consent for non-essential cookies (Art. 7). Purposes include: onboarding, billing according to KPI-based contracts, security audits, and anonymized benchmarking.

4. Data Sharing & Transfers

We utilize subprocessors like AWS (Ireland), Toggl (Estonia), and Salesforce (US) with Standard Contractual Clauses where required. We do not sell personal data. Third-party disclosures occur only for legal compliance or via explicit opt-in.

5. User Rights

GDPR: access, rectification, erasure (Art. 17), data portability (Art. 20). CCPA: right to know, delete, opt-out of sale. Contact DPO at [email protected]. Response within 30 days.

6. Data Retention & Security

Personal data stored for duration of contract plus 24 months for accounting purposes. Encrypted at rest (AES-256) and in transit (TLS 1.3). Regular vulnerability scans and SOC 2 Type II compliance.

7. Policy Updates

Changes will be notified via email 14 days prior. Last updated: May 2024.

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Important: Results may vary based on team commitment, existing processes, and external factors. While our methods have proven effective for many clients across Malaysia, we cannot guarantee specific outcomes. All services are provided with a professional standard of care. Please consult with our team to assess suitability for your organization.